While the HOA does our best to roam the community for any issues that need attention, often times we rely on residents to be our eyes and ears in the community. We appreciate all residents who stop by our office or call/e-mail us with any issues they see in the community. To help streamline the process and get issues resolved even faster, we have a new Public Service Request feature on our website. Issues reported via this method get automatically filtered and sent to the person responsible for fixing the issue, taking out the middleman and ensuring the issue gets resolved as soon as possible.
A BRIEF WALKTHROUGH OF THE PROCESS:1.
Visit CadenceCommunityAssociation.com from your smart phone, tablet, or computer and click on "Report an Issue" to get started.2.
On the left hand side you can see if the issue has been reported already, and if so, click "fix it" to let us know you also noticed the issue.3.
If the issue has not been reported, you can click on "REPORT AN ISSUE." From there you can either create a login, or continue as guest. (Note - creating a login will allow you to receive e-mail updates regarding the status of the issue). 4.
This will take you to a form where you can enter the address where the issue is located (if exact address unknown, there is a marker you can drag and drop to the location), select a category, write a brief description of the issue, and even upload a picture.5.
Once you hit "Report New Issue" this information will be automatically sent to the person responsible for fixing it.
While we enjoy meeting residents in our office, this process will help streamline communications, track trends, and allow for common issues such as landscaping, to get resolved more quickly as oftentimes our landscapers work when our office is closed. Please note - our office staff is constantly monitoring these issues on a daily basis to also ensure they are being handled. Thank you for continuing to do your part to help us make Cadence a great place to live!